RETURN AND EXCHANGE NEW


Return Address

Unit D2, Linhay Business Park, Eastern Road, Ashburton, Newton Abbot, Devon TQ13 7UP.

Exchanges

We hope you are delighted with your purchase. If you would like to exchange an item for a different size, colour or style, please use our returns portal and select the exchange option.

To be eligible for an exchange, items must:

• Be returned within 28 days of receipt
• Include proof of purchase
• Be unused and in their original condition, with all tags and packaging intact

We reserve the right to refuse an exchange if returned items are not received in a satisfactory condition.

Once your returned item has been received and inspected, we will dispatch your replacement item. If the requested item is unavailable, we will contact you to discuss alternative options.

Returns

We hope you are delighted with your purchase. However, if you are not completely satisfied, please review our returns policy below.

To return an item, please use our returns portal and select the return option to generate a prepaid returns label.

Please note that £2 will be deducted from your refund to cover the cost of the returns label.

To be eligible for a return, items must:

• Be returned within 28 days of receipt
• Include proof of purchase
• Be unused and in their original condition, with all tags and packaging intact

We reserve the right to refuse a refund if returned items are not received in a satisfactory condition.

Provided the above conditions are met:

• A refund will be issued for the returned item(s)
• £2 will be deducted from your refund to cover the cost of the returns label
• The original delivery charge is non-refundable

Special Offers

For promotions where an item is free of charge (for example Buy One Get One Free 3 for 2 or Spend X Get One Free):

  • If returning a full priced item, the free item must also be returned to receive a full refund

Christmas Returns 

Items purchased from 1st November can be returned until 31st January provided, they meet all standard return conditions and are in original condition with tags attached.

Refunds

  • Refunds will be processed as soon as possible and no later than 30 days after cancellation or refund agreement
  • Refunds are always issued to the original payment method
  • Defective items will be refunded in full once inspected

Stockist Purchases

If you purchased a Lazy Jacks item from an independent stockist returns must be made directly to them as your contract of sale is with that retailer. We only accept returns for items purchased directly from Lazy Jacks.

Online orders must be returned to our head office address and not to a Lazy Jacks retail shop.

Unit D2, Linhay Business Park, Eastern Road, Ashburton, Newton Abbot, Devon TQ13 7UP.

International Returns

All international customers are responsible for the cost of return postage and must obtain proof of posting.

Faulty Items

If you believe an item is faulty please return it to us for inspection. We will assess the item and notify you of the outcome via email within a reasonable timeframe.