If you have a question that hasn't been answered below please contact customer services here.


How much do you charge for delivery?

Read all about our delivery.

Read all about our returns.

How do I track my order?

For UK Deliveries, when your order has been despatched, you'll receive a despatch confirmation email with a link to track your parcel. You can track the progress of your parcel at the Royal Mail website, by selection the track your parcel icon and enter your tracking number. This will give you the up to date status of your order. For international deliveries, please contact Customer Services here.



Can I return unwanted items via a store?

No, unfortunately our stores cannot process refunds. All online orders must be returned by Royal Mail to our head office address.

How do I return an item?

There will be a form delivered with your goods. For more information please read our Returns page.

What happens if the order I receive is faulty or incorrect?

In the rare and unfortunate event of your order being faulty or incorrect please accept our apologies and contact Customer Services here.

An item seems to be missing from my order?

We are really sorry to hear this please contact Customer Services here.


Prices & Payment

Can I use a discount code on sale items?

No, unless it states otherwise, discount codes can only be used on full price items. To see our promotions terms and conditions please click here.

Can I use more than one discount code?

No, you can only use one discount code per order.

I have a discount code, where do I enter it?

Simply enter your discount code in the Discount Code box, which is located in the right hand column on the basket page, and click Apply.

I have processed my order but have not entered my promotional code, can I use it after?

Unfortunately, once an order has been processed we cannot amend it. Promotional codes have to be used before an order is confirmed.


Shopping with Lazy Jacks

Can I speak to someone to give me advice, answer a query or order over the phone?

Yes you can call our customer services team on 01626 832632 (Monday-Thursday 9am - 5pm/Friday 9am-4pm).

I've got a suggestion/comment about the website our about Lazy Jacks products.

We're always grateful for feedback. You can contact us here.

Do I need to set up an account to place an order?

No, you don’t need to, but there are loads of benefits to having an account; you can track orders, view order history, change and manage your details and get all the latest on new arrivals, sales and special promotions.

How can I check your sizing?

Check out our body measurement size guide. Or head to the garment page and click on size guide to see the garment size.

I need more information about a product.

Each product has lots of information with regard to make, fabric, fit and style on the individual product pages, but if you can’t find everything you need on the website please feel free to contact us.