Return and Exchange Policy

 

Returns & Exchanges Policy

Exchanges

We hope you are pleased with your purchase. However if you are not completely satisfied we are happy to offer an exchange.

Please note: Customers are responsible for arranging and paying for the return postage of items being exchanged.

To exchange an item:

  • Include a written note inside your parcel stating the item you would like in exchange including style, colour and size
  • Where possible write this on your original packing slip and include it in the parcel

Once we receive your returned item, we will process the exchange and dispatch the replacement item. If the requested item is unavailable, we will contact you via email or phone.

Returns

We hope you love your purchase but if not please see our returns conditions below.

Customers must cover the cost of return postage. We do not provide free returns labels.

We accept returns provided that:

  • Items are returned within 28 days of receipt
  • Proof of purchase is included
  • Items are unused in their original condition with packaging and tags attached

If an item is returned in an unsatisfactory condition a refund may be refused.

 

Provided all criteria are met:

  • A full refund will be issued for the item(s)
  • The original postage charge of £3.95 is non-refundable

Outlet Items

Outlet items must be returned within 14 days of purchase.

Special Offers

For promotions where an item is free of charge (for example Buy One Get One Free 3 for 2 or Spend X Get One Free):

  • If returning a full priced item, the free item must also be returned to receive a full refund

Christmas Returns (2024 Purchases)

Items purchased from 1st November can be returned until 31st January provided, they meet all standard return conditions and are in original condition with tags attached.

Refunds

  • Refunds will be processed as soon as possible and no later than 30 days after cancellation or refund agreement
  • Refunds are always issued to the original payment method
  • Defective items will be refunded in full once inspected

Stockist Purchases

If you purchased a Lazy Jacks item from an independent stockist returns must be made directly to them as your contract of sale is with that retailer. We only accept returns for items purchased directly from Lazy Jacks.

Online orders must be returned to our head office address and not to a Lazy Jacks retail shop.

International Returns

All international customers are responsible for the cost of return postage and must obtain proof of posting.

Faulty Items

If you believe an item is faulty please return it to us for inspection. We will assess the item and notify you of the outcome via email within a reasonable timeframe.