Returns Policy

We hope that you are happy with your purchase, but if there is a problem we are happy to arrange a refund. You just need to return your purchase within 28 days of receipt with proof of purchase; making sure it's unused and good as new in its original packaging with all info tags still attached.  

For the return of any garments from our outlet section, you will need to send the items back within 14 days of purchase. 

UK Returns

To return an item, simply create a returns label using the link http://www.royalmail.com/track-my-return/create/547 then print your label, attach to the parcel and take to your local Post Office. Be sure to collect a Proof of Postage from the counter.

If for any reason you are unable to print a returns label please notify us by e-mailing us at websales@lazyjacks.co.uk; or by telephoning us on +44 (0) 1626 832632 and we will arrange to send you a returns label.

If you require a different size / colour garment or an alternative item, please re-order through the website to ensure that your alternative item is in stock.

We will refund the order or relevant part of it as soon as possible and in any case within 30 days of cancellation.

If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.

If you return a used product to us because you consider it to be faulty, we will examine the returned used product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund as soon as possible but otherwise within 30 days of refund agreement and confirmation. We will refund the price of a defective product in full.

We will usually process refunds to the same payment method used when placing your order. The above does not affect your statutory rights, including your rights under the UK Consumer Protection (Distance Selling) Regulations 2000, in which you have the right to cancel your order within 7 working days, beginning on the day after you received the Products.

If you have bought a Lazy Jacks item from an independent stockist, please return it to them directly as this is where your buying contract lies. This is also the case if you have lost your proof of purchase, you must deal with the original retailer you purchased the item from. We will therefore only accept returns where an item is purchased directly from Lazy Jacks. 

Orders placed on the Lazy Jacks website must be returned to the head office address and not to a Lazy Jacks shop. 

International Returns

For all international returns at any time, if you return a product by post, you will need to pay the costs of returning the product to us and obtain proof of posting.