Returns Policy

We hope that you are pleased with your purchase but please find below our returns information if you should not be happy for any reason. 

All returns will need to be made within 28 days of receipt with proof of purchase.

Please ensure all items are unused and in their original condition. Items must be in their packaging with tags still attached. 

Should an item be returned in an unsatisfactory condition - a full refund may be refused.

For the return of any garments from our outlet section, you will need to send the items back within 14 days of purchase. 

If your order was placed using a special offer - returns are as follows:

On any offer where one item is free of charge, (i.e. Buy 1, get one free, 3 for 2, or spend 'x' amount - get one item free) - should you wish to return a full priced item - you must also return the free item to receive a full refund. 

Should you have any queries about the above - please contact customer services on 01626 832632.

UK Returns

To return an item, simply create a returns label using the link then print your label, attach to the parcel and take to your local Post Office. Be sure to collect a Proof of Postage from the counter.

If for any reason you are unable to print a returns label please notify us by e-mailing us at; or by telephoning us on (+44) 01626 832632 and we will arrange to send you a returns label.

We will refund the order or relevant part of it as soon as possible and in any case within 30 days of cancellation.

If you return a used product to us because you consider it to be faulty, we will examine the returned used product and will notify you of your refund via e-mail within a reasonable period of time.

We will usually process the refund as soon as possible but otherwise within 30 days of refund agreement and confirmation. We will refund the price of a defective product in full.

Refunds will always be made to the original payment method. 

If you have bought a Lazy Jacks item from an independent stockist, please return it to them directly as this is where your buying contract lies. This is also the case if you have lost your proof of purchase, you must deal with the original retailer you purchased the item from. We will therefore only accept returns where an item is purchased directly from Lazy Jacks. 

Orders placed on the Lazy Jacks website must be returned to the head office address and not to a Lazy Jacks shop. 

International Returns

For all international returns at any time, if you return a product by post, you will need to pay the costs of returning the product to us and obtain proof of posting.