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FAQs
For UK Deliveries, when your order has been despatched, you'll receive a despatch confirmation email with a link to track your parcel. You can track the progress of your parcel at the Royal Mail website, by selection the track your parcel icon and enter your tracking number. This will give you the up to date status of your order. For international deliveries, please contact Customer Services.
No, unfortunately our stores cannot process refunds. All online orders must be returned by Royal Mail to our head office address.
You can return your items to us within 30 days of receipt. If you would like to exchange the item then please detail what colour and size you would like. You will not be charged again for postage. The freepost return portal is here: http://www.royalmail.com/track-my-return/create/547.
In the rare and unfortunate event of your order being faulty or incorrect please accept our apologies and contact Customer Services.
Unfortunately, once an order has been processed we cannot amend it. Promotional codes have to be used before an order is confirmed.
Yes you can call our customer services team on 01626 832632 (Monday-Thursday 9am - 5pm/Friday 9am-4pm).
No, you don’t need to, but there are loads of benefits to having an account; you can track orders, view order history, change and manage your details and get all the latest on new arrivals, sales and special promotions.
Check out our body measurement size guide. Or head to the garment page and click on size guide to see the garment size.
Each product has lots of information with regard to make, fabric, fit and style on the individual product pages, but if you can’t find everything you need on the website please feel free to contact us.
We accept all major credit and debit cards as well as the option to checkout with Paypal.
Yes we do. You can call our customer services team on 01626 832632 (Monday-Thursday 9am - 5pm/Friday 9am-4pm).
All of our products are designed and shipped from our head office in South Devon. Our products are made in Bangladesh, India and China all with trusted suppliers that we have built great relationships with over the years.
No, unless it states otherwise, discount codes can only be used on full price items. Please see our promotions terms and conditions for more information.
Yes you can buy electronic gift cards sent directly to your email address or the intended recipient..
Simply enter your discount code in the Discount Code box, which is located in the right hand column on the basket page, and click Apply.
Unfortunately at this time we don't offer NHS or Student Discount.
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